At mSIM, we are committed to providing high-quality service and ensuring customer satisfaction. Please read our refund policy carefully before making a purchase.
eSIM Refund Eligibility
We offer a 14-day refund policy under the following condition:
- Refunds are only available for eSIMs that have not been activated.
Once an eSIM is activated or used, it is no longer eligible for a refund.
If your eSIM has not been used or activated, you may request a refund within 14 days of purchase.
How to Request a Refund
To request a refund, please email us at:
📧 support@msim.app
We typically respond immediately to all inquiries.